Ineffiecient? No we´re from India

Degen once received a cry for help from a man in his land.
The man could not log on to the great (not) system Codire. Degen tried, but was not able to help him, and had to send away for "expert" help.
Since Degen is skilled in the art of helping people, he knew what information the so called "experts" needed, and what should be tried before sendind the case off.

- Use the ordinary network password.
- User ID in lowercase, without domain name.
- Password must not contain any other characters than A-Z, a-z and 0-9, letters in English.
- Only one domain account can be activated for the user.
- What happends if trying to log on from another server

Degen checked all of these, and then sent a message to the "experts", where he proclaimed:

- User is using the ordinary network password
- User ID is in lowercase, without domain name
- Passwords does not contain any other characters than A-Z, a-z, and 0-9 letters in English
- User only have one domain account
- When trying to log on from other server, the same error appears

This, along with the errormessage and contact information for the user was sent away, and all was good in the land.

No

The next day, the following message appeared


六月 29, 2006 13:06:21 CTT Uol Iewad
Hi,
When user trys to login, his user ID must be in lowercase, without domain name.Regarding this case, user should not include the domain name "eemea", just use his user id to login.BTW,what is this user's user id?
Thanks

At first, Degen was puzzled, then he became angry.
The "expert" was obviously just stalling.
Together with the Bald Leader, Degen formed the following response:

Dear Uol Iewad,
If you find the information above not to your understanding then please contact a colleague and have him/her assist you in the interpretation.
The text above has the information that you need.
The caller is the person with the problem, and she have tried the logon with and without the domain.
Furthermore,in the future please process the information added to the ticket to avoid unnecessary ticket bouncing. The information you required was there from the beginning.
Now, please sort this out or explain why the customer cant recieve the assistance required.


There was no response from Uol Iewad